My thanks to Harry’s for sponsoring Better Elevation this week. They make pretty fantastic razors and reasonably-priced blades that people really seem to love. They’ll ship to your door for free, and the blades cost half the price of the behind-a-locked-cabinet drugstore brand.
The starter kit is only $15. Use code ‘betterelevation’ at checkout and it’s only $10. $10!
While I put the finishing touches on my first real episode (due any day now, I swear), I’m also working with Patreon to allow you, the viewer, to get in on the production of the show. Episodes will be sponsored in the standard podcast-y sort of way, but this means that the audience gets a vote in things too.
Patreon offers subscriptions, meaning that you pay a dollar (or whatever) per episode I release. Pretty simple, right? Your direct support means I can rely less on sponsorship, and avoid native YouTube ads entirely. I hope.
Karma support person Dave Ford on how to handle customer service:
Use a customer’s message for clues on how to spice up your response. This way, they feel as if they are truly having a conversation with someone who cares about them, which they are. It makes it very personal. For example: If a customer mentions Seattle, say “Go Seahawks!” If they mention they are going on a trip, talk to them about it, relate, wish them a good time.
tl;dr: Love your customers and don’t be a dick.
(Related: my own support guidelines.)