Amazon Refund Experience
The microphone I ordered for the podcast showed up broken, so I subsequently returned it to Amazon. Today, I got this in my inbox:
Hello from Amazon.com.
We’re writing in regards to Order [REDACTED]. We hope you’re pleased with the replacement order completed on 11-Sep-2008.
As it has been more than 30 days since we sent your replacement, and we have not yet received the return of the item in your original shipment, we have charged your credit card for the cost of the original item:
1 of Blue Microphones Snowball USB Microphone Bundle
The total amount charged is $102.99.
Frustrated and prepared for a protracted battle for my own money, I contacted Amazon to let them know that the bad mic had been sent back weeks ago. A few minutes later, I got this:
Thank you for writing to Amazon.com.
First, please allow me to express my sincere apologies for any frustration that has been caused. It is certainly not our intention for our customers to have anything but a pleasant experience at our store.
I have confirmed that we mistakenly charged you for the above order and have requested a refund of $102.99 to your credit card. Please accept my sincere apology that this occurred.
To every other store in the world: this is how you should treat your customers.