Activation Fail
Dave Caolo’s iPhone gripes:
Last year, Apple sold a boatload of original iPhones in the US. That was the good news. The bad news was that many of those customers sat at home with useless iPhones on their desks.
Their activation servers got nailed and more than a few people were left hanging. Some for days. It got so bad, that companies other than Apple were posting activation work-arounds and tutorials.
What has Apple learned from that experience 12 months ago? Apparently, not a lot.
It’s amazing how badly Apple has dropped the ball on this. I’ve heard reports that old phones are being deactivated before the new ones go through. A number of users are being stuck without any phone at all. Great job.