My thanks to Harry’s for sponsoring Better Elevation this week. They make pretty fantastic razors and reasonably-priced blades that people really seem to love. They’ll ship to your door for free, and the blades cost half the price of the behind-a-locked-cabinet drugstore brand.
The starter kit is only $15. Use code ‘betterelevation’ at checkout and it’s only $10. $10!
While I put the finishing touches on my first real episode (due any day now, I swear), I’m also working with Patreon to allow you, the viewer, to get in on the production of the show. Episodes will be sponsored in the standard podcast-y sort of way, but this means that the audience gets a vote in things too.
Patreon offers subscriptions, meaning that you pay a dollar (or whatever) per episode I release. Pretty simple, right? Your direct support means I can rely less on sponsorship, and avoid native YouTube ads entirely. I hope.
Karma support person Dave Ford on how to handle customer service:
Use a customer’s message for clues on how to spice up your response. This way, they feel as if they are truly having a conversation with someone who cares about them, which they are. It makes it very personal. For example: If a customer mentions Seattle, say “Go Seahawks!” If they mention they are going on a trip, talk to them about it, relate, wish them a good time.
tl;dr: Love your customers and don’t be a dick.
(Related: my own support guidelines.)
Brent Simmons on the version of Vesper:
Vesper 2.002 adds a new feature — when you’re viewing a single note, tap at the bottom of the screen to see the date it was created. Tap again to see the modification date. Tap again to character or word count.
These were all oft-requested features — some people were asking for modified/creation dates, some for word count, some wanted both — but I was reluctant to add them, because it seemed like it would add a lot of visual clutter to include all these things, and didn’t seem right to add just one of them.
We see timestamps and word counts as a power user feature. They don’t need prominence or dedicated buttons. This doesn’t need to be the pinnacle of discoverability. This is a feature placed, invisibly, at the bottom of the screen. Not every feature is the most important feature; there’s a wide gradient between tentpole and easter egg. I really like how it turned out.